SHIPMENTS AND RETURNS

SHIPMENTS

DELIVERY OF PRODUCTS AND ASSOCIATED COSTS

1. The products purchased will be delivered to the address provided by the Customer in the Order within 24-48 hours from acceptance of the Order by FiloBlu, at the price shown specifically on the Site before the Order is sent. FiloBlu reserves the right to accept or decline requests for deliveries outside of Italy or Europe. In any case, for deliveries to addresses outside of Italy, delivery charges and times may vary.

2. With regard to deliveries requested to countries outside the European Union, any customs import fees will be borne by the recipient. The Customer is therefore asked to contact their country’s customs authorities before placing an order so as to verify the costs and any possible limitations on imports.

3. The personalization may cause delay to the deliveries.

4. The delivery times given by FiloBlu are to be taken as purely indicative and any delay to said times, or any deliveries performed by way of split shipments, do not give the Customer the right to refuse delivery and request damages or compensation.

5. Upon delivery of the products, the Customer is required to check:

● that the number of packages delivered corresponds to what is shown in the packing slip.

● that the packaging is intact and not damaged, wet or otherwise tampered with, also as regards the sealing materials (adhesive tape or metallic straps).

Any damage to the packaging and/or the product or a mismatch in the number of packages or instructions must be immediately flagged up by way of a specific note on the delivery note of the product to be handed back to the courier. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods provided in this document.

RETURNS & REFUNDS

We hope you like the goods! If you change your mind anyway, the return request must be filled in directly online within 14 days from the date of receipt of your order.

Products must be sent back exactly in the same condition in which you received them: unworn, unwashed and returned with all tags attached.

Therefore, if you try on a garment, please do not remove the labels you find attached, otherwise your return will not be accepted.

RETURN REQUEST

HOW TO OPEN A RETURN REQUEST IF YOU ARE A GUEST USER:

Connect to your dashboard as a guest at this link by entering your order's details
Enter your order details and select "RETURN";
Enter the return request for the products to be returned choosing "refund" as solution: you will immediately receive an email confirming the process has been completed correctly and RMA number.

HOW TO OPEN A RETURN REQUEST IF YOU HAVE AN ACCOUNT ON OUR ONLINE SHOP:

Go to MY ACCOUNT section in the user dashboard, ORDERS area;
Enter the details of your order and select RETURN;
Enter the return request for the products to be returned choosing "refund" as solution: you will immediately receive an email confirming the process has been completed correctly and RMA number.

Once you have completed your return request, you will receive a confirmation e-mail from our Customer Care within 1-2 working days with all the instructions on how to return the goods

PRODUCTS RETURN

How do I return my items?

Print the return authorization email and insert it in the package along with the items to be returned;
Send the parcel by courier or national postal service to the address you received in the return authorization email. We remind you that shipping costs are at the customer's expenses,our Customer Care does not provide a return label;
Keep your parcel's shipping receipt.

For parcels from EU Countries, the shipping address is as follows:

FiloBlu
c/o Snatt Logistica
Via Giuseppe di Vittorio, 21
20049 Caleppio (MI) Italia

For parcels from Extra EU countries*, the shipping address is as follows:

FiloBlu
c/o Snatt Logistica
Via Giuseppe di Vittorio, 21
20049 Caleppio (MI) Italia

* In accordance with customs regulations, the shipment of goods or documents outside the EU is subject to a declaration.This means that the goods must be accompanied by a pro forma invoice that we will send you with the Return Authorization email. The proforma invoice has to be attached to the outside of the box (never put it inside the box): this will help us accelerate the process of customs clearance of your return. We kindly invite you also to communicate the return tracking number by sending an email to our Customer Care if you return an item from a non-EU country.

REFUND

As soon as your return will be delivered to our warehouse, the Quality Control Department will carry out the appropriate checks. In case of a positive result, we will send you an email to confirm the return and refund timing.

The refund will be completed on the same payment method used to confirm the order within 14 days since the receipt of the goods

You will be credited for the price of the purchased products. Zanellato does not allow goods' exchanges, but will refund the cost of the returned items. If you wish to change the items, you will have to register a new order.Please also note that the technical time required to obtain a refund depends on the internal procedures of your credit institution.

RETURN FOR FAULTY OR INCORRECT PRODUCT

In addition to the right of withdrawal, by law you are entitled to an appropriate product, or what in legal terms is defined as "a product that complies with the agreement".

Zanellato is committed to provide high quality products and services. If, for any reason, you have a complaint about a product purchased online (in case of defective and/or non-conformity), please contact our Customer Care.

Please provide all the necessary information, including, the related order number and pictures with the labels of the product that you received.

Before sending the goods back we kindly ask you to wait for a reply from our Customer Care that will deal with your claim as soon as possible.

In the event of a defective or non-conforming product, Zanellato will organize a pick up for the product at its own expense.