Orders and Payment
How to purchase
1. The products offered for sale by FiloBlu are only those present on the FiloBlu website at the time the Order is placed, as described in the relevant information sheets.
2. In any case, it is understood that the images accompanying the description of a product are for information purposes only and may not be perfectly representative of its characteristics but may differ, for example, in colour and size (also due to the browser and monitor). used to access the Site and view images).
3. To place an Order, the Customer must fill out the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and/or products that he/she intends to purchase. The Customer must also ask FiloBlu, if desired, to issue a tax invoice for the purchase, pursuant to art. 22 DpR n. 633/1972.
4. Correct receipt of the Order is confirmed by FiloBlu by means of a reply via email, sent to the email address provided by the Client. This confirmation message will summarise the conditions of purchase, as required by applicable law, as well as the data entered in the Order by the Client, so that the Client can verify the same and communicate any necessary corrections to incorrect data without delay.
Prices and Payment Methods
1. The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the site or these Conditions.
2. The following payment methods are available:
(i) PayPal
For payment, the customer can use the Paypal circuit according to the specific methods of the same.
(ii) Credit card
In the case of purchases of goods with the payment method Credit Card, the transaction may take place through the secure Paypal server or another secure server chosen by FiloBlu.
In no case and at no stage of the payment will FiloBlu be able to know the information relating to the Customer's credit card, transmitted via a protected connection directly to the site of the banking institution that manages the transaction. No computer archive of FiloBlu will store such data and therefore in no case can FiloBlu be held responsible for any fraudulent or improper use of credit cards by third parties at the time of payment.
(iii) Bank transfer
In case of purchase with bank transfer, the bank details for payment will be displayed. The shipment of the goods will take place only upon actual receipt of payment in the bank.
Have you heard about PSD2 yet?
From 28 December 2020, online payments will be even more protected thanks to the new European PSD2 regulation which introduces new authentication rules.
From now on, when you place an order using a card payment, your bank may ask you to confirm your identity using 3D Secure authentication.
There are many ways to authenticate online payments, and you may be asked to confirm your identity via SMS, email, or TouchID.
We recommend that you contact your bank to ensure they have your correct contact details in case you are asked to use SMS or email for 3D Secure authentication.
If you have any questions, please contact our Customer Service.